Files and uploads
Request emails accept individual files up to 8 MB and up to 24 MB total. Place a share link in Creative notes for larger video files.
SpotShift support
Help from the production team.
Questions about a brief, asset, offer, disclosure, or proof go directly to the dedicated SpotShift inbox.
Email spotshift@phosterlabs.comOffers and disclosures
Submit the exact approved offer language and required disclosures. SpotShift will confirm missing information before production begins.
Turnaround timing
The 24-hour target applies to the first proof and begins only after SpotShift confirms receipt of the completed brief, required assets, approvals, accurate offer pricing, and disclosures. Customer delays pause the clock. Material changes may restart the turnaround period. Final delivery follows client approval.
Need to send or update a request?
Use the structured brief for a new commercial. For an existing request, include its SpotShift request number in your email.